This means more than $10
Whitney assumed that the proper course of action would be to lay off the waitress involved in the situation.

This means more than 10
This is why she was surprised to hear that the refund appeared to be the end of it for the establishment! The owner did not appear to be bothered by the way his employee took advantage of his customer.
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Owner doesn’t care
He assured Whitney that they would return her money to her, though she needed to wait ten business days before this.

Owner doesn’t care
This was the boiling point for Whitney – how was it possible that the owner did not care about his customers? Everyone could see that he did not want to reprimand his waitress for her actions, even when she committed a criminal offense. If he actually cared about what happened, he should have promised to punish the waitress and refund Whitney there and then.