Getting The Experts
Today brought in Kelli Grant, a consumer reporter, to ask her some questions about overcharging in stores. She first suggested that shoppers know what they want from the store. She insisted that it wouldn’t help to argue with a store manager about an overcharge if you didn’t even know what you wanted out of it. An overcharge is when a business charges you too much money (price gouging), posts one price, and charges you more than the posted price.
Getting The Experts
It is a request for payment that is more than the real price or value of a product or service. You should contact the company as soon as you realize the wrong charge. Request a meeting with management and explain the circumstances.
Utilizing Social Media
Grant went on to explain that it doesn’t usually help to post a complaint on social media. Provide as much information as possible, such as when you went, what you ordered, how much you expected to be charged, and how much you were actually charged. Many times a consumer will have to tag the customer service branch of a company and not just the company itself. A company that consumers can utilize is Stellaservice.
Utilizing Social Media
Can a store overcharge you? No, the store is required by law to charge you the lowest of the advertised or posted prices. Should you use social media to address the problem? The easiest answer is NO.