A Hidden Item
Eventually, Sharon received an answer about the extra $10 charge. But instead of giving her an answer that would relax her, it confused her. The Walmart customer support representative explained that the “JAJKET” item was a so-called “phantom” item. The representative then revealed that the item didn’t exist at all and that it appeared on customers’ receipts at random. Who wants to pay for a ghostly item? Sharon is furious.
A Hidden Item
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